FAQs

I've purchased a kit, how do I access the pattern?

What is Cloudtouch technology?

What is airjet technology?

Where is Sierra Yarns located?

Where do Sierra Yarns ship from?

Where is the yarn produced?

I'm allergic to alpaca. Can I still use your yarn products?

Are alpacas harmed during the shearing?

What comes with a kit?

I'm a beginner. Am i able to knit your kits?

How do i know if a knitting kit fits me?

Is the yarn suitable for crochet?

What are your shipping times?

Do you ship orders internationally?

How can i get info about my order?

Can I return or exchange my yarns if I'm not satisfied?

How can I care for and maintain my knitted projects?

How do i contact customer support?


What is Cloudtouch technology?

This technology is what sets our yarns apart. We employ a special process that creates a unique yarn construction. Add this to our rigorous fiber selection, whether it be cotton, alpaca, or wool, and you get a yarn as soft as a cloud.

What is Airjet technology?

Our airjet technology makes our yarns lighter, easier to knit and helps you knit faster. We inject air inside the fibers, making our yarns have more volume. In that way, 3.5oz/100grams of our yarns can make bigger projects than any other normal yarns in less time.

Where is Sierra Yarns located?

We are an Peruvian-American company. Our production and headquarters are in Peru. But we have a warehouse in Missouri where we ship to all of the U.S.

Where do Sierra Yarns ship from?

Recognizing the need for efficiency in the U.S., we have established a warehouse in Missouri. This strategic location enables us to ship quickly and efficiently to customers across the entire United States.

Where is the yarn produced?

All of our yarns are produced in Peru.

I'm allergic to alpaca. Can I still use your yarn products?

Alpaca fiber is hypoallergenic. Contrary to a common misconception that it may be itchy or trigger allergies, the truth is that, due to its hypoallergenic nature, any discomfort is usually the result of poorly selected, lower-quality fibers. We only produce top quality alpaca yarns.

Are alpacas harmed during the shearing?

Unlike Mohair or cashmere, alpacas are not harmed during shearing. Their fleece is carefully and safely removed to ensure their comfort and well-being. The shearing happens only once a year.

What comes with a kit?

All of our kits include the right amount of yarns you need to complete the project and a virtual pattern for you to follow. Some of our yarns also include knitting needles.

I'm a beginner knitter. Am i able to knit your kits?

We have beginner, intermediate and advanced knitting kits. You can find the knitting level required inside all of our product pages. If you have difficulties with your project, you can just contact us and our designers will assist you.

How do i know if a knitting kit fits me?

You can find the Size Chart at the images inside every knitting kit product page.

Is the yarn suitable for crochet?

Yes. All of our yarns are suitable for crochet, weaving and knitting

What are your shipping times?

We ship orders a few business days after the order has been placed. If we ever ran out of stock, we have new yarn shipments coming every 2 weeks.

Do you ship orders internationally?

Not right now, but we have plans to do it.

How can i get info about my order?

You will receive your order confirmation via email and then your tracking number once the order leaves our warehouse. If you haven't received that info, just contact us at hello@sierrayarn.com and we will assist you ASAP.

I've purchased a kit, how do I access the pattern?

Your patterns are sent automatically via email immediately after your purchase. If you can't find it in your inbox, please check your spam folder. If you still haven't received it, don't hesitate to contact us at hello@sierrayarn.com, and we'll promptly send it to you.

Can I return or exchange products if I'm not satisfied?

Yes. we have a 100% satisfaction guaranteed policy. If you're not satisfied with our yarns, you can just send them back and we will refund you your money immediately

How can I care for and maintain my knitted projects?

All washing instructions are provided on each product page. Alpaca yarns should be hand washed for optimal care. Our yarns are of exceptionally high quality and designed to be long-lasting, so you can enjoy them for years to come. We're committed to creating durable clothing to minimize textile waste and promote sustainability.

How do i contact customer support?

You can email us at hello@sierrayarn.com or send us a message through social media